Technology is infiltrating the auto trade industry at an accelerated rate. Processes that were once solely conducted by technicians alone, have now been taken over by a computer, and the vehicle inspection is one of them. The good news is that technology is always going to enhance your business, the bad news is that if you don’t integrate it into your organization, you are going to lose out.
Training and Education
If you want to maximize your business potential, you are going to have to find out what works best for your company and get some training on it. This could mean speaking to vendors at trade association events, meeting with a consultant, or scheduling a demo with a software company. You will then need to educate your staff, this step can be challenging because your staff will have become accustomed to working in a certain way, change is never going to be easy.
Learning to trust technology
One of the main reasons why auto shops are reluctant to integrate technology into their business is they don’t trust it. This is understandable; however, you will never know until you try. Not only do staff not trust technology, in some instances, your customers won’t neither. There are simply some people who are determined to continue to do things the old way.
One of the most effective means of combatting this issue is to look at it through the eyes of the customer. How is digital vehicle inspection going to benefit the them? The customer will be able to walk with you through the repair process because everything – and that includes visuals of the vehicle is on one platform. This allows the customer to liaise with the technician to prioritize repairs. Once the vehicle has been repaired, your customer can see the completed project. This is especially helpful when working on body repairs, if they are satisfied they can arrange a pick up, if not they can let you know what needs improvement, and the technician can continue to work on it.
Once your customers and staff have learnt to trust the digital vehicle inspection software you will begin to experience a dramatic improvement in all areas of your auto repair shop.
Before you decide to make the transition from manual to digital, you are going to have to do some research. As mentioned, you want to make sure that the digital vehicle inspection software is going to benefit your business. They are not all the same, and what works for Joe Bloggs down the road might not work for you.
The easiest way to decide what digital vehicle inspection software is best for you is to get a free trial. Tekmetric is offering a free trial for the rest of 2018, you can use their software as if you are a paying customer. You don’t have to sign a contract, there are no hidden costs, if you decide that its not something your business needs, send it back at the end of the year without having to pay a cancellation fee.